Claim and exchange of goods

Even despite our efforts to offer you the highest-quality products, defective products may be delivered. We try to process all your complaints as quickly as possible.

If possible, please send the claimed goods in the original packaging, or include it with the claimed goods along with an exact description of the defect (it may also be handwritten). Also, do not forget to include your contact details (especially your first name, last name, and phone number where we can reach you). We will inform you about the handling of the complaint without delay.

If you are interested in a SIZE CHANGE, please include a note stating the size you want sent back.

If you are interested in a REFUND, please include a note with the account number to which we will send the payment.

Send complaints either to our address:

Merch s.r.o.
P.O.BOX 208
903 01  Senec
Slovak Republic

or you can send it free of charge via any pick-up point of the company Zásielkovňa back to us as a return shipment; our return shipment ID is: 98671193.
 
More info about this service and mobile phone apps for faster drop-off can be found here: https://medzinami.zasielkovna.sk/
 
 
The seller is responsible for defects that the goods have upon receipt by the buyer, or that appear during the warranty period. Complaints do not apply to cases:
 
  • if the defect arose from improper use, or which is contrary to the instructions for use
  • if the defect arose due to mechanical damage (breaking, shattering, scratching, tearing, cracking, etc.)
  • if the defect arose as a result of a natural disaster